Shipping Policy
We strive for timely and reliable delivery. Orders within Pakistan are delivered within 3-5 business days, while international orders take 5-10 business days. Once your order is processed, we will provide a tracking number to monitor your shipment. Please note that delays may occur due to natural disasters, crises, or unforeseen circumstances. For any shipping-related queries, contact us at support@artistrypakistan.com or WhatsApp us at +92 (314) 1699 005.
Return & Refund Policy
We have a 7-day return policy, meaning you can request a return within 7 days of receiving your item. To be eligible, the item must be unused, unworn, with tags, and in its original packaging, along with proof of purchase. To initiate a return, contact us at support@artistrypakistan.com or WhatsApp us at +92 (314) 1699 005. Once your return is accepted, we will provide a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Please inspect your order upon delivery and reach out to us immediately if you receive a defective, damaged, or incorrect item so we can resolve the issue. Certain items are non-returnable, including perishable goods, personalized items, beauty products, hazardous materials, and sale items or gift cards. If you're in the European Union, you are entitled to a 14-day cooling-off period, allowing you to cancel or return your order within 14 days for any reason. Approved refunds will be processed within 3 business days, but your bank may take longer to reflect the transaction. If you haven't received your refund after 7 business days, please contact us.